1. Home
  3. Exchange policy

Exchange policy

The Amazfit store exchange policy covers only Products, as defined herein, purchased through our official online store. To ensure that your Amazfit Product is authentic and protected by our warranty, please purchase from our official online store.

7 Day Exchange Policy

If you are unsatisfied with your purchase from in.amazfit.com for any reason, you have 7 days from the date of purchase to request exchange. You may exchange any Product purchased on in.amazfit.com, excluding any third party merchandise of offers (“Product”).

To be eligible for exchange:

  • Authorization must be requested from our website customer service team within Seven (7) days of your purchase date. To request an authorization, please contact help@amazfitindia.com or WhatsApp (no call) +91 90586 56255 or Call +18004199682
  • Exchange for devices without any defects: **your item shouldn't be open i.e. it should be a sealed box - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • For defective devices: We offer free exchange within 7 days and extended 1-year support and warranty. Any issue related to product or service call - 18004199680
  • All accessory items, giveaways and original packaging included with your purchase must be included with your return.
  • Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).

Exclusions: 1 year support Warranty is limited and is not applicable to:

(i) normal wear and tear;

(ii) defects or damage caused by misuse, accident (including without limitation collision, fire, flood, earthquake and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services;

(iii) use not in accordance with the documentation;

(iv) damage caused by third party equipment with which the Device is used;

(v) commercial use or resale,

(vi) used or resold Products;

(vii) use for medical, healthcare or treatment purposes;

(viii) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Device.

For purposes of clarification, without limiting the generality of the preceding exclusions, this Warranty does not include any specific guarantees regarding uptime or continued availability, data security features of apps or online accounts or that any software, firmware or online sites will function uninterrupted or error-free. This limited warranty is void if a Device is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss; backup, write down and/or print out your data on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. Except as set forth in this Warranty, Amazfit does not extend any express or implied warranties or representations regarding the Device or any connected software or online services.

Warranty Policy

Warranty Period of Watches and Accessories (Swap for Repair)

Product

Item

Warranty Period

All Huami series watches

Host

1 Year

Charger

1 Year

Strap

7 Days

 

Description of Warranty Policy

1. The Swap for Repair policy is valid in India. Specifically, if products have performance failures or fail during a software upgrade or hardware self-testing, replace the host or charger.

2. The remaining warranty period of products with replaced hosts or chargers shall apply.

For instance, a watch has been used for four months and now has a hardware failure not induced by the customer. The service center uses the same SKU from a new batch for replacement. The warranty period of the watch after the replacement is at least one year according to the SN. However, according to the Swap for Repair policy, the remaining warranty period of a watch with a replaced host or charger is applied, that is, eight months.

If the remaining period of warranty is less than 30 days, the replaced host / charger shall guarantee 30 days from the replaced date.

Terms and Conditions for Refurbished Products

  • Product Warranty: The product comes with a warranty valid for 3 months from the date of purchase.
  • Minor Scratches: The product may have minor scratches due to normal wear and tear.
  • Strap Condition: The strap of the product is in good condition.
  • Return Policy: We do not accept returns on this product, you can exchange them.
  • Exchange Policy: In case you are not satisfied with the product, you may exchange it within 7 days from the date of purchase.
  • Battery Performance: The battery performance of the product is 3-5 days.

 

For queries related to website orders, please call 18004199682 or mail to help@amazfitindia.com; Monday to Friday （10:00am - 6:00 pm IST）.


For issues related to products or services, please call 18004199680 or mail to supportindia@zepp.com; Monday to Saturday（10:00am - 8:00 pm IST）