The Amazfit store exchange policy covers only Products, as defined herein, purchased through our official online store. To ensure that your Amazfit Product is authentic and protected by our warranty, please purchase from our official online store.

7 Day Exchange Policy

If you are unsatisfied with your purchase from for any reason, you have 7 days from the date of purchase to request exchange. You may exchange any Product purchased on, excluding any third party merchandise of offers (“Product”).

To be eligible for exchange:

  • Authorization must be requested from our website customer service team within Seven (7) days of your purchase date. To request an authorization, please contact or WhatsApp (no call) +91 90586 56255 or Call +18004199682
  • Exchange for devices without any defects: **your item shouldn't be open i.e. it should be a sealed box - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • For defective devices: We offer free exchange within 7 days and extended 1-year support and warranty. Any issue related to product or service call - 18004199680
  • All accessory items, giveaways and original packaging included with your purchase must be included with your return.
  • Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).

Exclusions: 1 year support Warranty is limited and is not applicable to:

(i) normal wear and tear;

(ii) defects or damage caused by misuse, accident (including without limitation collision, fire, flood, earthquake and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services;

(iii) use not in accordance with the documentation;

(iv) damage caused by third party equipment with which the Device is used;

(v) commercial use or resale,

(vi) used or resold Products;

(vii) use for medical, healthcare or treatment purposes;

(viii) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Device.

For purposes of clarification, without limiting the generality of the preceding exclusions, this Warranty does not include any specific guarantees regarding uptime or continued availability, data security features of apps or online accounts or that any software, firmware or online sites will function uninterrupted or error-free. This limited warranty is void if a Device is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss; backup, write down and/or print out your data on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. Except as set forth in this Warranty, Amazfit does not extend any express or implied warranties or representations regarding the Device or any connected software or online services.

Store Credits / Cashback
Store credit (cashback) vary from 2-5% depending on the products. Users can avail the credit for future purchases with a limit (Max 200INR worth of store credit (cashback) to be used at a time. The cashback credit will expire within 30 days after issue. 

Any issue related to product or service call - 18004199680 or email

Please Note :  It takes 24-48 hours for an order to be shipped and tracking details will be  sent to you over email and text.

Any queries related to orders/exchange call (Monday-Saturday 10 AM to 6 PM)  email

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