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FAQ's

1) How to pair my Amazfit GTR 2?
  1. Long press the right button to power on watch, the QR code will be displayed on the screen after start-up.
  2. Turn on Bluetooth on your mobile phone.
  3. Install and open the Zepp app on your mobile phone, create an account and login.
  4. Select watch with QR code to pair.
  5. Pairing messages will be received on both the mobile phone and the watch.
  6. Tap to confirm the connection.
2) Do I need to turn on Bluetooth to connect Amazfit GTR 2 all the time?
  1. No, you don’t need to turn on Bluetooth on your phone all the time.
  2. Turn on Bluetooth when you need to sync data, receive notifications and update firmware.
  3. Turn off Bluetooth, watch will still track your steps, sleep, activities and vibrate for alarms.
3) Can I pair Amazfit GTR 2 with an account which has already paired with other watches?

Yes, you can pair Amazfit GTR 2 with an account that you have already paired with other models. But you can’t connect them at the same time. One of them can be an active device and connected with your mobile phone and the other one will be disconnected.

4) Is Amazfit GTR 2 water proof?

Yes. Amazfit GTR 2 has a water resistance grade of 5ATM. It can be used for water activities in shallow water such as in a swimming pool or at the beaches. However, it does NOT support sauna, hot springs and diving.

Notes:

In accordance with GB/T 30106-2013 / ISO 22820:2010, a device that's water resistant at a depth of 50 meters shall be graded as 5 ATM.

Precautions:

  1. This product is water resistant up to 50 meters (5ATM). It can be used when swimming in pools and shallow beaches. However, it can't be used for diving, water skiing, or other activities involving high-speed water flow or immersion in non-shallow water. Please also refrain from wearing the watch while taking hot baths or saunas;
  2. Avoid immersing the watch in water for extended periods of time. Do not operate the watch under water. If the watch comes into contact with water, wipe it thoroughly with a clean soft cloth;
  3. Avoid exposing the watch to any sudden temperature changes (such as using a hair dryer to blow the watch with hot air);
  4. This product is not resistant to corrosive liquids such as acidic or alkaline solutions and chemical reagents;
  5. Water resistance is not permanent and may weaken over time. Do not re-check the watch for water resistance or re-seal it to resist water. Dropping or other impacts will also affect its water resistance. Any damage or defect caused by abuse or improper use are not covered by warranty.
5) Why is my watch running out of battery power fast?

Amazfit GTR 2 battery life is 14 days.

  1. Turn on the voice assistant function/all-day wear/all-day heart rate detection/sleep monitoring;
  2. Bluetooth call for 30 minutes/week, music playback for 30 minutes/week, exercise three times a week and turn on GPS for 30 minutes each time;
  3. Raise the wrist to light up the screen 30 times/day, 150 messages push/day, and blood oxygen test 2 times/day.

The most power-consuming functions of the Amazfit GTR 2 watches include motor vibration and the light of the screen. If you often run for exercise, receive pushed messages frequently, or set a much too long screen-on duration, then it's normal that your watch runs out of battery power fast. If you don't use these functions often, fully charge your watch, turn on Do Not Disturb mode, set the brightness of the watch to the lowest level, turn off the Bluetooth, turn off the AOD mode, set your watch to the default watch face, and then observe the power consumption after placing it still for 24 hours. If the power consumption is over 5% please submit your feedback to help us analyze and locate the issue.

6) My Heart Rate readings seems inaccurate. What should I do?

Inaccurate heart rate readings appears to be due to the fit of the device band itself. A loosely fitting band that moves around at all, or that has notable gaps between the device and the skin, can easily cause an inaccurate reading. For the most accurate heart rate readings, you will want to be sure you’re wearing the device on the top of your wrist and it's fairly snug against your skin.

As the heart rate sensor is basically a pulse oximeter which monitors the perfusion of blood to the dermis, it’s prone to inaccuracies. That’s because skin perfusion — a measure of how much blood flows through your skin-varies significantly from person to another. Especially the ones who have dark skin, hairy wrists, tattoo, and scar.

If you’re seeing a reading that doesn’t look quite right, please check the following:

  1. Take a second measure if you thought the reading isn't right.
  2. Keep it close to your skin and do not swing the arm
  3. Clean the heart rate sensor

If the issue persists, please confirm which heart rate detection is inaccurate.

  1. Please note that single HR cannot be detected during exercise.
  2. If the heart rate is abnormal during exercise, please attempt the following steps when you do an activity next time.

If you still have the same issue with the latest ROM version, please open Zepp app, tap Profile, swipe up till you find Settings, tap it to find Behavior tagging, tap Behavior tagging and Running. Keep the device near to your phone and make sure there are no objects between them. Then, tap start and submit data with the following steps after you finish the workout.

7) How to submit feedback?
  1. Open Zepp app and click Profile in the bottom right corner
  2. Swipe up and find Feedback
  3. Describe your problem with snapshots
  4. Click both App logs and Device logs on the bottom before submitting the feedback.
  5. Find User ID in the top left corner and share to Zepp service.
8) How to measure SPO2 ?
9) How can I sync to Strava /Apple Health/Google Fit/Relive?

You can download Zepp app to pair and connect the watch. In Zepp app, the watch data can be synced to Strava /Apple Health/Google Fit/Relive.

  1. Log in Zepp app
  2. Tap Add accounts in Profile page and choose Strava /Apple Health/Google Fit/Relive to add.
10) How to synchronize data? What should I do if the connection fails?

You can download Zepp app to pair and connect the watch. In Zepp app, the watch data can be synced to Strava /Apple Health/Google Fit/Relive.

  1. Log in Zepp app
  2. Tap Add accounts in Profile page and choose Strava /Apple Health/Google Fit/Relive to add.
11) What does 5ATM rating mean?

Water resistance is measured at a static or motionless state.

ATM or “atmospheres” is the amount of pressure a watch can withstand. 5ATM will withstand pressures equivalent to about 50 meters, or 164 ft under water. It is important to note that this is a measure of pressure NOT depth. 5ATM doesn’t mean the watch can be used diving to a depth of 50 meters.

12) My Heart Rate readings seems inaccurate. What should I do?

Inaccurate heart rate readings appears to be due to the fit of the device band itself. A loosely fitting band that moves around at all, or that has notable gaps between the device and the skin, can easily cause an inaccurate reading. For the most accurate heart rate readings, you will want to be sure you’re wearing the device on the top of your wrist and it's fairly snug against your skin.

As the heart rate sensor is basically a pulse oximeter which monitors the perfusion of blood to the dermis, it’s prone to inaccuracies. That’s because skin perfusion — a measure of how much blood flows through your skin-varies significantly from person to another. Especially the ones who have dark skin, hairy wrists, tattoo, and scar.

If you’re seeing a reading that doesn’t look quite right, please check the following:

  1. Take a second measure if you thought the reading isn't right.
  2. Keep it close to your skin and do not swing the arm
  3. Clean the heart rate sensor

If the issue persists, please confirm which heart rate detection is inaccurate.

  1. Please note that single HR cannot be detected during exercise.
  2. If the heart rate is abnormal during exercise, please attempt the following steps when you do an activity next time.

If you still have the same issue with the latest ROM version, please open Zepp app, tap Profile, swipe up till you find Settings, tap it to find Behavior tagging, tap Behavior tagging and Running. Keep the device near to your phone and make sure there are no objects between them. Then, tap start and submit data with the following steps after you finish the workout.

13) Why the sleep data is not accurate?

The way our algorithm is designed is to track movement during sleep under typical sleep hours (6:00 pm - 6:00 am). If you are sleeping outside of a typical sleep hour range, the tracker will not record or display your sleep.

Sleep detection is mainly based on "body movement" + "heart rate". Body movement refers to physical activity, more specifically, the wrist activity of wearing band/watch (so there may be differences in the results of wearing sleep). When the body movement is small and the heart rate is low during sleep, it is considered as deep sleep. Heavy body movement, high heart rate is considered a light sleep.

14) What should I do if I fail to receive the notifications?

Please understand that the content displayed on the watch is the same as what you can see from the notification bar of the mobile phone. Can you see the App notifications from the notification bar on your phone? Please note that alerts will only appear on the watch if they pop up on phone.

And a pre-populated list of existing applications on your mobile device will not appear in Zepp app. Only applications that generate notifications will appear in the list and will populate over time as notifications arrive.

Please check the following steps to troubleshoot your issue:

  • A. Enable the app alerts in the app.
    1. Open Zepp app and tap on“Profile” in the lower right-hand corner.
    2. Tap on My devices-- Amazfit GTR 2
    3. Tap on Notifications and Reminders --- App alerts to allow Zepp app access notifications
    4. Turn on App Alerts
    5. Tap on “Manage apps” in the lower middle of the screen and select the app to alert.

    Note: If you toggle on “only receive app alerts when the screen is off”, you will only receive app alerts when your phone screen is off.

  • B. Make sure Bluetooth is turned on in your mobile phone.
  • C. Check if you enable DND mode (Silent mode) on the watch. Please disable if enabled.
  • D. Make sure your phone notification bar is functioning.
  • F. Go to your phone settings, find app notifications, toggle off and on, reboot your phone, restart Zepp app and try again.
  • G. Go to Zepp app-Profile-My devices -Amazfit GTR 2, tap Run in background to check the settings and make sure that Zepp app runs in background.
15) How do I check the details of notifications on the watch?

If you are using an iPhone, please go to iPhone Settings > Notifications > Zepp app >Toggle on all the alerts. And please make sure you have enabled other in Zepp app.

If there is an incoming notification, the watch will automatically light up the screen and display its content. To view any unread notification, swipe up to go to the notification list and tap any notification to enter the notification details page.

16) Amazon Alexa Support Introduction for Amazfit GTS 2

Availability

Amazon Alexa will be available on the Amazfit GTS 2 in the following regions: the United States, the United Kingdom, the Republic of Ireland, Canada, Germany, Austria, India, Japan, Australia, New Zealand, France, Italy, Spain, Mexico and Brazil.

Languages supported for Amazon Alexa: American English, British English, Canadian English, Australian- and Indian-accented English, German, Japanese, Canadian French, French, Italian, Spanish, Mexican Spanish, American Spanish, and Brazilian Portuguese.

Remark: The current version supports American English only.

Amazon Alexa set-up instructions: Enter your Amazon account name and password into the Zepp APP under “Profile” -> “Add accounts” -> “Amazon Alexa” -> “Login with Amazon”. After successful authorization, you can use Alexa by holding the side button of the watch for one second or clicking “Alexa” after sliding right on the watch face

Features Amazon Alexa support as below:

  • Domain
  • Example Utterance
  • Smart home commands
  • “Alexa, turn on the living room lights.”
  • Alarms and Timers
  • “Alexa, set a two-minute timer.”
  • Lists
  • “Alexa, add eggs to my shopping list.”
  • Weather
  • Calendar
  • “Alexa, what is the weather like today?”
  • “Alexa,what's on my calendar?”
  • Search
  • Jokes
  • Local Search
  • “Alexa, show me the nearest Starbucks.”
  • “Alexa, tell me a joke.”
  • “Alexa, find a nearby pharmacy.”
  • Translation
  • “Alexa, how do you say Hello in French?”
  • Information
  • Entertainment
  • Geolocation
  • Restaurants
  • Recipe queries
  • “Alexa, what is the capital of Germany?”
  • “Alexa, what movies are showing near me?”
  • “Alexa, where is the nearest subway station?”
  • “Alexa, what are some nearby restaurants?”
  • “Alexa, give me a recipe for chicken and rice.”
  • Q&A
  • “Alexa, what's up?”
  • “Alexa, how are you doing?”
17) What are the specifications of Amazfit GTR 2's display and touch screen?

Display: Amazfit GTR 2 is equipped with a 1.39 inch AMOLED screen with a 454*454 resolution.

Touch screen: The touch screen uses tempered Glass, which can effectively resist scratches arising from daily use. However, please note that the watch face glass may be damaged by hard objects such as grains of sand (comprising quartz) or keys. A layer of AF coating on top of the glass can keep the screen smooth and clean by protecting it from fingerprints or other contaminants.

AF Coating: It is short for Anti-fingerprint coating, and is consisted of an oleo phobic layer, a hydrophobic layer and anti-contamination coating. AF coating can keep the screen smooth and clean by protecting it from fingerprints or other contaminants.

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