Product Specification

Warranty

1 Year Manufacturer Warranty

Covered in warranty
Manufacturing defect

Not covered in the 1-Year warranty
Physical damage

FAQS

Q. How can I pair Amazfit GTR?

A. Please download the Amazfit app through the application markets, and register or log into your account.

Open the app to choose "Profile – Add device – Watch – Amazfit GTR" to start searching for nearby devices.

Please tap the check-mark when it shows a pairing request on the watch.

If you find that the Amazfit app supports pairing through directly scanning codes when you open it, please point the scanner to the QR code on the watch, and then you can quickly pair the device.

The watch, once paired, usually needs to be updated. Please wait for the updating process finish with patience. With the mobile network and Bluetooth on, you also need to keep the watch close to your mobile phone in order to ensure a successful upgrade.

If you need to unpair your watch, open the Amazfit app and choose "Unpair" on the device page.

Q. Do I need to turn on Bluetooth to connect Amazfit GTR all the time?

A. No, you don’t need to turn on Bluetooth on your phone all the time.

Turn on Bluetooth when you need to sync data, receive notifications, update firmware, and set alarms.

Turn off Bluetooth, the watch will still track your steps, sleep, activities and vibrate for alarms.

Q. Can I pair Amazfit GTR with an account which has already paired with Amazfit watch?

A. Yes, you can pair Amazfit GTR with an account that you have already used to pair other models.

But you can’t connect them at the same time. One of them can be an active device and connected with your mobile phone and the other one will disconnect.

Note: You can’t pair two Amazfit GTR in one account at the same time.

Q. How do I charge my Amazfit GTR?

A. 1) Take out the charging base, match the copper cylinder heads with the stainless steel touch points of the watch, and press it to ensure that they match well enough and there are no obvious gaps:

2) Connect the USB connector on the other end of the charging base to a mobile phone charger with a voltage of DC 5.0 V and an output current above 500 mA to charge your watch (A brand mobile phone charger is recommended), or you may connect the base to your PC for charging.

Q. Why does my watch (GTR) run out of battery power fast?

A. The most power-consuming functions of the Amazfit GTR watches include motor vibration, GPS positioning and the light of the screen. If you often run for exercise, receive pushed messages frequently, use instant scalping watch face, or set a much too long screen-on duration, then it's normal that your watch runs out of battery power fast. If you don't use these functions often, fully charge your watch, turn on Do Not Disturb mode, set the brightness of the watch to the lowest level, turn off the Bluetooth, set your watch to the default watch face, and then observe the power consumption after placing it still for 24 hours. If the power consumption is over 2% (Amazfit GTR 47 mm), 5% (Amazfit GTR 42 mm), please submit your feedback to help us analyze and locate the issue.